Instore Returns/Exchanges

We accept exchanges or returns for store credit only.

Indigo & Cloth staff make every effort to ensure products leave the store in perfect condition and we want you to be fully satisfied with your purchase from us. If you need to return an item, please note that all items must be returned in the condition that they were received—NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.

If these conditions above are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 14 business days from the day you bought the goods.  If an exchange is not possible, a store credit will be issued for returns.


The above information applies similarly to on-line customers, however we do accept returns for refund in cases where an item has been found to be not as described (size etc). In the case of an on-line return, please e-mail us to describe the reasons and goods must be returned to us within 14 days of receipt. Exchanges for another size or colour is another option available. Goods returned without prior notification will not be accepted. 

Customers will assume responsibility for all return and exchange shipping charges and if applicable duties, taxes and other changes associated.


Upon receiving your shoes, check the sizing by trying them on indoors and on a carpeted surface so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, or worn. Footwear returns and exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.

SALE Items

Final Sale items cannot be returned or exchanged. If we receive a returned Final Sale item or items, the package will be returned to you. 

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